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Cyber Express

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Remote Support

Managed IT SUpport

Helping Boardman and Ohio's Businesses to thrive with exceptional IT Helpdesk Support

Fully Managed And Co-Managed IT Services For Boardman and Ohio's SMEs

At Cyber Express, we offer comprehensive IT support designed to keep your business running smoothly. We provide both fully managed and co-managed IT solutions, with remote and onsite support tailored to meet your needs. From proactive maintenance and system monitoring to unlimited technical assistance and expert IT training, we’re committed to ensuring your technology is always performing at its best. Our focus is on reliability, quick response times, and transparent service, so you can stay focused on your business while we handle the tech. Let us simplify IT for you and reduce your downtime.
youngstown ohio usa downtown skylines

SOLVING OHIO AND BOARDMAN'S IT CHALLENGES

We Put Your IT Troubles To Rest

Trust

Some service providers can be intransparent and may not be making their clients feel like valued partners.

Spending

Some service providers charge a fee for each call, support ticket and site visit that is delivered, which can be expensive and hard to predict.

System

Support that isn’t tailored to your business’s systems and commercial needs can never deliver the best possible benefit for your business. 

Outages

Are downtime and disruptions disrupting your service delivery and eating up time? It’s time to change the story! 

Discover What Proactive and Dedicated IT Support Can Achieve For Your Business.

Whether you’re business in based locally in Boardman and Youngstown or in the wider Ohio state, we’d be glad to meet you and help you to transform your tech troubles into tech-harmony.

Let's have a chat

OUR SOLUTIONS

We Take the All of the IT Worries Off Your Mind

Proactive Managed IT Plans

We will find opportunities to improve your bottom line using technology. Whether its employee productivity, better client communications, we will always be on the lookout for innovative ways to empower you.

Transparency Throughout

No one benefits when you’re in the dark about your IT infrastructure. Through regular business reviews, consistent communication, and IT roadmaps, you’ll have clarity and be in-the-know throughout our journey. 

IT Training

We want to empower your team to be IT rockstars. From teaching day to day best practices, cybersecurity tips, and Excel formulas, you can empower your team to do their best work.

Customer Support Like No Other

There’s no question too small for our expert service desk. Whether its via the phone, email or submitting a ticket, we’ll meet you where you’re at. Your team also shouldn’t have to deal with jerks. Our technicians are cheerful and always happy to help! 

IT working in office
youngstown ohio usa 2

Empowering Boardman's Businesses With Exceptional IT Support

Our IT Pros to the Rescue

  • Unlimited IT Support

    Your monthly charge gives you access to as much remote and on-site assistance as is required to address any problems you encounter.

  • Proactive Maintenance

    By starting a preventive maintenance programme, we'll prevent small problems from getting worse.

  • 24/7 System Monitoring

    Our monitoring tools enable us to scan your network and identify issues before they cause expensive disruptions.

  • Fast Response Times

    If you require assistance, you can count on receiving a prompt and effective response along with professional technical remediation.

FAQ

Common Questions Prospects & Clients Ask

Cyber Express provides comprehensive IT support including proactive maintenance, system monitoring, remote and onsite support, unlimited technical assistance, and expert IT training.

Managed services are proactive, ongoing IT support where systems are monitored and maintained to prevent issues before they happen, usually for a predictable monthly fee. Where-as break/fix is reactive – you only call for help when something breaks and pay per incident, which can lead to unexpected costs and downtime.

Our managed services pricing is typically based per device (workstation/server), with adjustments depending on user count, security requirements, and environment complexity. This allows us to fairly scale support and security while keeping pricing predictable.

Support is proactive. Systems are continuously monitored, patched, and maintained to prevent issues before they impact users. Reactive support is included when problems arise, but the goal is prevention first.

Monthly managed services cover day-to-day support, monitoring, patching, and security management.

Billable items typically include:

  • New hardware or software purchases
  • Cabling and infrastructure projects
  • Office moves or large system upgrades
  • One-time projects outside normal support scope

Response times are prioritised based on issue severity. Critical outages are addressed first, while routine requests are handled promptly during business hours. Managed clients receive priority handling.

Yes, we provide both fully managed and co-managed IT solutions, with remote and onsite support tailored to your needs.

When devices are added, they’re onboarded, secured, and monitored. When devices are removed, they’re offboarded properly to ensure access is revoked and data is protected. Billing is adjusted accordingly.

You don't have to understand technology, because we do!

Simplify your life – leave the tech to us! Our experts handle all the complexities, so you can focus on what you do best.

Let's have a chat