Cyber Express


IT Provider Checklist – What Should Your IT Provider be Doing?

Digital technology is a key component of most modern organisations, being used for everything from managing complicated corporate operations to interacting with consumers and suppliers. Modern IT systems must be dependable, economical and built to expedite corporate processes to increase productivity and competitiveness. These goals are simpler to attain with the assistance of a dedicated Ohio, Boardman, Youngstown or Mahoning County based IT support partner.

This organisation will collaborate with yours (preferably over a long period of time) to maintain your business technology and guide your future IT strategy in a way that adds genuine value to your company. Making an informed selection based on all the information available is crucial since selecting an IT provider might have long-term effects on your company.

What therefore should you take into account when selecting an IT support provider? Here is a summary of the top 6 elements you have to take into account when picking your new IT partner to assist you.

Are they accommodating?

When it comes to IT, there isn’t a one-size-fits-all answer, therefore it’s crucial to locate a supplier who will customise their services to meet your company’s demands.

It’s possible that you already effectively manage some IT tasks in-house and that you simply need to outsource a few to help your internal staff. Or perhaps you require a full support package with vCIO components to balance your IT system with business goals.

Whatever your requirements, it’s critical to pick a supplier who is open to developing a personalised support strategy to make sure every component of the service adds value to your company. An unyielding, rigid provider is likely to provide you problems now and later as your IT requirements evolve.

Do they offer competitive and transparent pricing?

IT service providers have a variety of pricing models for their services, from pay-as-you-go support, where each call or support ticket is charged separately, to all-inclusive support, where the fundamental support functions are provided ‘unlimited’ access for a set monthly cost.

We’d suggest companies that give a full range of support services for a set monthly charge if you want the greatest value. These agreements give predictable invoicing and the confidence that an IT issue won’t result in escalating costs. They often include limitless support, remote monitoring, maintenance, backup and recovery services. While fixed pricing typically offers the best value, it’s important to read the fine print for service exclusions to make sure the deal is as good as it first appears. We also advise avoiding providers who overly complicate their billing structures because this is frequently a ploy to tack on hidden fees.

Do they have the skills and knowledge you need?

It’s critical to assess whether a provider’s areas of expertise and the technological requirements of your company are compatible. For instance, you’ll want a supplier that specialises in both if you utilise a mix of Macs and PCs. If you use Microsoft 365, you should look for a supplier that specialises in Microsoft products to ensure that your infrastructure is appropriately supported. Additionally, it is important to select a provider with a strong networking focus if you intend to grow your network.

Official vendor relationships and certificates and accreditations can also be helpful indicators of appropriateness because they frequently show a high degree of technical expertise in relation to the product in question. Finding a provider who has worked with businesses similar to yours will mean they’re more likely to understand the demands and restrictions your business is under, and finding a provider who has worked with businesses similar to yours will mean they’re more likely to grasp the trends your business needs to stay up with.

Consider how your technology may change as your company looks to the future. A supplier with a wide range of expertise will be able to direct and support a variety of technological solutions, enabling you to select the solutions that best meet the requirements of your business.

Are they Cyber security savvy?

It’s critical to select a supplier with a strong focus on cyber security because more and more organisations are becoming victims of cybercrime.

Their service offering should notably include firewall defences, anti-malware tools, proactive patch management and email security measures, as well as a data recovery and backup solution. If any members of your team work remotely, even sometimes, secure remote access should be taken into account. Make sure the supplier is prepared to build and oversee solutions like VPNs and remote device management that assist distant workers in conducting secure operations.

It’s also important to take into account how seriously a provider handles their own internal cyber security. Complacent IT providers might put your company at danger since hackers occasionally target IT support companies in an effort to compromise the numerous clients they service. Ask them about their internal governance, their risk management approach, and any information security management practises they may have in place.

Will they help you use technology to meet business objectives?

Never before has technology been more essential to a company’s success. Strategic IT deployment may boost productivity, resilience, agility, and provide your company a competitive edge over competitors. However, it’s not always simple to locate a service that comprehends how technology might convert to company advantages.

Verify if a supplier is prepared to collaborate with you on developing an IT strategy. This is a strategy outlining how you want to use technology to further your company’s objectives. IT providers may refer to IT strategies by a number of various titles, including ‘IT roadmaps’ or ‘IT transformation strategies’. IT strategies typically outline a path of action over a 3-year period. You can budget for projects well in advance if you develop an IT plan early on in the relationship. This will also assist to ensure that your IT system is always valuable to your company.

Case studies, client testimonials and online reviews

Once you’ve determined that a provider is a suitable fit for your company, it’s worthwhile to check out internet reviews, reference checks, case studies and client testimonials to confirm the provider’s dedication to providing excellent customer service. Finding recommendations from companies that are comparable to yours might be especially helpful.


It may be time to look into other options if your present IT support company isn’t giving your Ohio, Boardman, Youngstown or Mahoning County based company the quality of care it needs and deserves.  You can make sure that your future provider has what it takes to adequately support the technology in your company by compiling a shortlist of eligible providers and making an informed decision based on all the available information.

IT Support – Youngstown, Boardman, Mahoning County, Ohio 

If you are in Youngstown, Boardman, Mahoning County, Ohio and you need IT support for your business, then Cyber Express can help you. At Cyber Express we specialize in Technology and finding solutions for the problems that can arise from it. So, if you need any assistance, call us today and we’ll be glad to help.